NWSS

We take our hiring process very seriously because we know good security service cannot happen without good employees.

NWSS applicants are interviewed and tested on relevant concepts during the first phase of our application process. We do not solely depend on initial impressions when choosing security officer candidates. Following our first interview, we conduct thorough background investigations on each candidate chosen for further consideration.

NWSS

OUR TRAINING PROGRAM CONSISTENTLY EXCEEDS STATE REQUIREMENTS!

TRAINING INCLUDES:

Security officer responsibilities Patrolling Effectively

Observation and proper reporting

Report writing

Legalities and liabilities

Security officer's authority, legal powers & limitations.

Access control

Officer conduct - image, ethics, attitude, customer service

Emergency response procedures, including fire, earthquake, bomb threat, power outage, and medical and vehicle accidents

Critical incident response, including evacuation procedures

Life safety awareness

Public relations, image, and uniform appearance standards

Role play scenario training

Sexual harassment

State of Washington Private Security Guard Pre-Assignment Training Examination

Further on-site training with customized training checklists for each site

PUBLIC RELATIONS, IMAGE AND UNIFORM POLICY

Security officers are expected to be courteous, polite, and professional at all times. Image, attitude, customer service, greeting people, dealing with the difficult person, communication, and telephone skills/listening are addressed on an individual basis.

Courteous and helpful security officers

ON-SITE TRAINING

NWSS security officers receive thorough on-site training. A customized training checklist based on the site's post orders is utilized to document training. Supervisors and managers closely monitor the security officer's continuing performance at your property. Security officer CPR, AED, and First Aid training are also available depending on the specifications for each property

NWSS

NWSS TESTING PROGRAM

Initial screening

Qualified applicants are tested for problem solving and written comprehension skills in the English language within a limited time frame.

Drug testing

Before a job offer is extended, ALL candidates are given a drug test to ensure they meet with company-wide drug policy standards. In addition, NWSS tests security officers for "reasonable suspicion" or "for cause."

Concept testing

During training, candidates are challenged and tested on relative concepts including access control, report writing, anti-terrorism, customer service, and sexual harassment.

Competency testing

Our security officers are continually tested at their sites to ensure they are current and up-to-date on facility procedures.  Testing is documented and available to all clients.

Ongoing testing

Rates of pay to security officers are based upon performance, longevity, and successfully passing a written test to assure continued knowledge of company policies and security responsibilities.

CONTINUOUS MANAGEMENT

We promote from within.

Our field supervisory staff is in the field to provide immediate response. Field supervisors ensure that all security officers have arrived on time and are at their site. All NWSS managers and supervisors are Washington State Certified Trainers.

ENSURING QUALITY

Our field supervisors ensure consistent quality on a daily basis.

Field supervisors provide periodic, unannounced inspections, 24 hours a day, 7 days a week. 

NWSS

PROFESSIONAL IMAGE

Uniforms provide the first impression of a security officer to our clients, their tenants, and the general public. Our company maintains a high standard for uniforms and personal appearance. This standard is reinforced by our managers and supervisors to ensure consistency with policy and our company's professional image.

UNIFORMS

Clients are offered a choice between signature styles and customized styles.